Frequently Asked Questions About ATMUBEAUTY
atmubeauty.comATMU BEAUTY 為香港專業化妝師AIKO TSANG創立的品牌。 ATMU BEAUTY揉合創辦人豐富化妝經驗和對精緻妝容的堅持，為美妝愛好者和職業化妝師研製出*優質的專業化妝用具。 首推皇牌PRO MAKEUP BRUSHES COLLECTION , 經過長時間設計和嚴格試驗而成， 讓著重細節的用家輕易畫出精緻、立體的完美妝容。
I have never heard of ATMUBEAUTY, and am concerned about making a purchase. Are they trustworthy?
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I placed an order with ATMUBEAUTY, but have not received my item. What should I do?
If you placed an order with ATMUBEAUTY, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that ATMUBEAUTY can be reached via email at atmubeauty@gmail.com. You should be able to locate further contact information on the ATMUBEAUTY website, which can be accessed at https://atmubeauty.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.
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I have an issue with my order from ATMUBEAUTY, but they are not getting back to me. What can I do?
Frequently Asked Questions About ATMUBEAUTY
atmubeauty.comATMU BEAUTY 為香港專業化妝師AIKO TSANG創立的品牌。 ATMU BEAUTY揉合創辦人豐富化妝經驗和對精緻妝容的堅持，為美妝愛好者和職業化妝師研製出*優質的專業化妝用具。 首推皇牌PRO MAKEUP BRUSHES COLLECTION , 經過長時間設計和嚴格試驗而成， 讓著重細節的用家輕易畫出精緻、立體的完美妝容。
I have never heard of ATMUBEAUTY, and am concerned about making a purchase. Are they trustworthy?
Sponsored Content
I placed an order with ATMUBEAUTY, but have not received my item. What should I do?
If you placed an order with ATMUBEAUTY, but have not yet received the item, the first thing you should do is contact the seller. Our records indicate that ATMUBEAUTY can be reached via email at atmubeauty@gmail.com. You should be able to locate further contact information on the ATMUBEAUTY website, which can be accessed at https://atmubeauty.com.
Once you determine the status of your shipment, you should wait an appropriate length of time to allow for delivery. For example, if the merchant has provided you with a tracking number and you are able to track the shipment using the shipping company's website, this generally means that the items are on their way and you'll simply need to wait. Keep in mind that many sellers are located overseas, so the shipping times can take a lot longer than expected. Some shipments can take 2-3 months or more to arrive at the final destination. If the seller does not provide you with a tracking number, you'll need to determine if the explanation you are provided is reasonable or not. If the merchant provides hand-made products, for example, there may be a several-week wait before the items are ready to ship. Or, the merchant may be facing inventory shortages, which could also lead to significant delays. Nonetheless, use your judgment here, as you do not want to be kept waiting indefinitely! If you feel that you have waited far too long, politely ask the merchant for an order refund or cancellation. Virtually all legitimate merchants will have no concerns doing so as long as the items have not been shipped (except, perhaps, those who provide custom services, etc).
If you feel that you have waited far longer than a reasonable length of time, you may need to take further action. Start by asking the merchant for a refund or cancellation. If you do not hear back or they are not willing to assist, you may need assistance from your credit card company or PayPal to help with dispute resolution. See below for additional recommendations on how to receive assistance from payment companies.