Frequently Asked Questions About PokéCenter

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your home base for everything that has to do with Pokémon, Pokémon lights, action figures, Pokémon cards, stuffed Pokémon, stickers ... you name it.

Note: This website, Merchant Genius, is not affiliated with PokéCenter. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of PokéCenter, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with PokéCenter, but have not received my item. What should I do?

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I have an issue with my order from PokéCenter, but they are not getting back to me. What can I do?