Frequently Asked Questions About Yuki and Yuri

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Note: This website, Merchant Genius, is not affiliated with Yuki and Yuri. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Yuki and Yuri, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Yuki and Yuri, but have not received my item. What should I do?

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I have an issue with my order from Yuki and Yuri, but they are not getting back to me. What can I do?