Frequently Asked Questions About UNOFFICIAL

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UNOFFICIAL is a lifestyle clothing brand envisioned by Hansei Jang and Chloe Kim. UNOFFICIAL is far more than just a clothing brand but rather is an outlet to share the story of our lives as young artists and creators and to express the art of a dream and the ownership of a dream.

Note: This website, Merchant Genius, is not affiliated with UNOFFICIAL. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of UNOFFICIAL, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with UNOFFICIAL, but have not received my item. What should I do?

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I have an issue with my order from UNOFFICIAL, but they are not getting back to me. What can I do?