Frequently Asked Questions About The Poké Store

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The Poké Store only sells guaranteed authentic Pokémon cards and collectibles, all of our boxes and cards are factory sealed and never weighed. We are only currently selling authentic single cards and booster boxes from our personal store collection. We are currently working on becoming a Pokémon authorized Dealer.

Note: This website, Merchant Genius, is not affiliated with The Poké Store. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of The Poké Store, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with The Poké Store, but have not received my item. What should I do?

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I have an issue with my order from The Poké Store, but they are not getting back to me. What can I do?