Frequently Asked Questions About The Koko Vault

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Note: This website, Merchant Genius, is not affiliated with The Koko Vault. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of The Koko Vault, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with The Koko Vault, but have not received my item. What should I do?

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I have an issue with my order from The Koko Vault, but they are not getting back to me. What can I do?