Frequently Asked Questions About FirstSteps

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We created FirstSteps to provide you with the best pet equipment to make your life easier! Free shipping. Free returns

Note: This website, Merchant Genius, is not affiliated with FirstSteps. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of FirstSteps, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with FirstSteps, but have not received my item. What should I do?

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I have an issue with my order from FirstSteps, but they are not getting back to me. What can I do?