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Frequently Asked Questions About SIXTEEN21

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Note: This website, Merchant Genius, is not affiliated with SIXTEEN21. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of SIXTEEN21, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with SIXTEEN21, but have not received my item. What should I do?

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I have an issue with my order from SIXTEEN21, but they are not getting back to me. What can I do?

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