Frequently Asked Questions About Platinum Peak

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We started Platinum Peak to find home/personal items featuring unique designs, executive functionality, exclusive brands, or artisanal craftsmanship. With an emphasis on finding items that you might not find in your typical department or homewares store.

Note: This website, Merchant Genius, is not affiliated with Platinum Peak. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Platinum Peak, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Platinum Peak, but have not received my item. What should I do?

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I have an issue with my order from Platinum Peak, but they are not getting back to me. What can I do?