Frequently Asked Questions About Our Returns

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Note: This website, Merchant Genius, is not affiliated with Our Returns. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Our Returns, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Our Returns, but have not received my item. What should I do?

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I have an issue with my order from Our Returns, but they are not getting back to me. What can I do?