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Frequently Asked Questions About MY-HEQ

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Note: This website, Merchant Genius, is not affiliated with MY-HEQ. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of MY-HEQ, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with MY-HEQ, but have not received my item. What should I do?

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I have an issue with my order from MY-HEQ, but they are not getting back to me. What can I do?

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