Frequently Asked Questions About Moon and Mai

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Note: This website, Merchant Genius, is not affiliated with Moon and Mai. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Moon and Mai, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Moon and Mai, but have not received my item. What should I do?

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I have an issue with my order from Moon and Mai, but they are not getting back to me. What can I do?