Frequently Asked Questions About Modus

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Modus is a new shopping experience that puts the customer first. We are a group of experienced ecommerce, tech and retail professionals with one goal in mind - help our customers get what they want when they want it by providing an amazing experience.

Note: This website, Merchant Genius, is not affiliated with Modus. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Modus, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Modus, but have not received my item. What should I do?

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I have an issue with my order from Modus, but they are not getting back to me. What can I do?