Frequently Asked Questions About KokoPetCity

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At KokoPetCity, we are passionate about pets, as our name suggests. We are a small group of 30 people who really care about animals. I myself have Four dogs and two cats at home! I love them more than anything – and we know that the customers who will purchase our products love their pets in the same way.

Note: This website, Merchant Genius, is not affiliated with KokoPetCity. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of KokoPetCity, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with KokoPetCity, but have not received my item. What should I do?

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I have an issue with my order from KokoPetCity, but they are not getting back to me. What can I do?