Frequently Asked Questions About Koen Ecommerce

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Note: This website, Merchant Genius, is not affiliated with Koen Ecommerce. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Koen Ecommerce, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Koen Ecommerce, but have not received my item. What should I do?

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I have an issue with my order from Koen Ecommerce, but they are not getting back to me. What can I do?