Frequently Asked Questions About illi | Fine Jewellery, Recycled Metals & Lab-Grown Gemstones

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At illi we create beautiful, fine jewellery for the conscious consumer. We use high quality lab-grown diamonds and gemstones to create elegant jewellery that is kinder to our planet.

Note: This website, Merchant Genius, is not affiliated with illi | Fine Jewellery, Recycled Metals & Lab-Grown Gemstones. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

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I placed an order with illi | Fine Jewellery, Recycled Metals & Lab-Grown Gemstones, but have not received my item. What should I do?

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I have an issue with my order from illi | Fine Jewellery, Recycled Metals & Lab-Grown Gemstones, but they are not getting back to me. What can I do?