Frequently Asked Questions About Gift Exchange

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Gift Exchange By Mail is an easy, hassle-free holiday gift exchange platform for companies working remotely that cultivates your team’s holiday spirit!

Note: This website, Merchant Genius, is not affiliated with Gift Exchange. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Gift Exchange, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Gift Exchange, but have not received my item. What should I do?

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I have an issue with my order from Gift Exchange, but they are not getting back to me. What can I do?