Frequently Asked Questions About Genuine Shop

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Genuine Shop is committed to selling authentic products sourced directly from authorized and reputable dealers.

Note: This website, Merchant Genius, is not affiliated with Genuine Shop. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Genuine Shop, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Genuine Shop, but have not received my item. What should I do?

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I have an issue with my order from Genuine Shop, but they are not getting back to me. What can I do?