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Frequently Asked Questions About The official store

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Note: This website, Merchant Genius, is not affiliated with The official store. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of The official store, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with The official store, but have not received my item. What should I do?

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I have an issue with my order from The official store, but they are not getting back to me. What can I do?

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