Frequently Asked Questions About FRANK+Alice

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Handmade Oxfords and Derbies for women. A brand for women who love classic European styling, dedication to quality, unique design and exclusivity. Our shoe designs are a creative collaboration between FRANK+Alice based in Melbourne, and Losal, a 120 year old family-run business in Spain.

Note: This website, Merchant Genius, is not affiliated with FRANK+Alice. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of FRANK+Alice, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with FRANK+Alice, but have not received my item. What should I do?

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I have an issue with my order from FRANK+Alice, but they are not getting back to me. What can I do?