Frequently Asked Questions About El Palacio de Hierro

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Note: This website, Merchant Genius, is not affiliated with El Palacio de Hierro. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of El Palacio de Hierro, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with El Palacio de Hierro, but have not received my item. What should I do?

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I have an issue with my order from El Palacio de Hierro, but they are not getting back to me. What can I do?