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Frequently Asked Questions About EL & LU

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Note: This website, Merchant Genius, is not affiliated with EL & LU. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of EL & LU, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with EL & LU, but have not received my item. What should I do?

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I have an issue with my order from EL & LU, but they are not getting back to me. What can I do?

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