Frequently Asked Questions About The Wool

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Note: This website, Merchant Genius, is not affiliated with The Wool. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of The Wool, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with The Wool, but have not received my item. What should I do?

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I have an issue with my order from The Wool, but they are not getting back to me. What can I do?