Frequently Asked Questions About Cozy Step

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Here at Cozy Step, we work hard to ensure that every step you take is as cozy as possible. You will feel like you are walking on clouds, guaranteed.

Note: This website, Merchant Genius, is not affiliated with Cozy Step. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of Cozy Step, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with Cozy Step, but have not received my item. What should I do?

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I have an issue with my order from Cozy Step, but they are not getting back to me. What can I do?