Frequently Asked Questions About ChillEscape

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We created ChillEscape because we wanted to create the best cooling-related products to keep you comfortable and cool. Free Shipping. Free Returns.

Note: This website, Merchant Genius, is not affiliated with ChillEscape. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of ChillEscape, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with ChillEscape, but have not received my item. What should I do?

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I have an issue with my order from ChillEscape, but they are not getting back to me. What can I do?