Frequently Asked Questions About 13th Hour

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Note: This website, Merchant Genius, is not affiliated with 13th Hour. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of 13th Hour, and am concerned about making a purchase. Are they trustworthy?

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I placed an order with 13th Hour, but have not received my item. What should I do?

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I have an issue with my order from 13th Hour, but they are not getting back to me. What can I do?