Frequently Asked Questions About twelve NYC: The Mask Collection

12capsule.com
We’ve spent the last six months designing and developing masks, and we are now making our best-in-class styles available to you. This is a collection of our tried and true favorites, featuring tested constructions in fabrics that we love. We hope you enjoy.

Note: This website, Merchant Genius, is not affiliated with twelve NYC: The Mask Collection. Please contact the store owner directly for any issues or questions pertaining to the online store. This page provides suggestions for resolving dispute only - we are not responsible for any issues that occur between you and the merchant.

I have never heard of twelve NYC: The Mask Collection, and am concerned about making a purchase. Are they trustworthy?

Sponsored Content

I placed an order with twelve NYC: The Mask Collection, but have not received my item. What should I do?

Sponsored Content

I have an issue with my order from twelve NYC: The Mask Collection, but they are not getting back to me. What can I do?